Eligibility for Refund
Refund requests are considered only when the cancellation is supported by a valid, documented reason as outlined in the Special Circumstances section of this policy (Medical Emergencies, Visa Denials, or Force Majeure).
Cancellations at the participant's own discretion — including but not limited to change of mind, scheduling conflicts, personal or professional reasons — are not eligible for a refund, regardless of the notice period given.
Policy Overview
This policy applies to all paid courses and programs offered by IAAI, including:
- In-person training courses
- Online live training programs
- Comprehensive training programs
- All other paid courses offered by IAAI
Participant-Initiated Cancellations
Refund eligibility depends on when you submit your cancellation request relative to the course start date:
| Cancellation Period | Refund Amount |
|---|---|
| 15+ days before course start | Full refund (100%) |
| Less than 15 days before course start | No refund (0%) |
| After course has started | No refund |
How to Cancel
Send an email to [email protected] with subject: "Course Cancellation Request"
Include: full name, course name, course date, booking reference, reason for cancellation
You will receive confirmation within 48 hours
If eligible, refund processed within 7-14 business days
IAAI-Initiated Cancellations
IAAI may cancel a course due to low enrollment (below minimum 10 participants), instructor unavailability, force majeure events, or venue issues. If IAAI cancels your course:
- 100% refund guaranteed
- Prompt email notification
- Refund processed within 7-14 business days
- Priority enrollment in next available course
- Special discount code for future courses (10-15% off)
IAAI is not responsible for non-refundable travel or accommodation expenses incurred by participants.
Non-Refundable Items
The following fees and services are non-refundable under any circumstances:
Processing Fees
Payment processing fees and transaction charges.
Currency Conversion
Currency conversion fees applied during payment.
Issued Certificates
Certificates that have already been issued and delivered.
Digital Materials
Downloadable materials that have already been accessed.
Third-Party Services
Accommodation, travel insurance, and other third-party bookings.
Rescheduling Policy
As an alternative to cancellation, you may request to reschedule your enrollment:
- Subject to availability in the new course date
- Processing fee may apply (typically €50-100)
- Price differences must be paid or credited
- Rescheduling allowed once per enrollment
- Requests must be submitted at least 30 days before the original date
Refund Processing
Once your refund request has been approved:
| Detail | Information |
|---|---|
| Refund Method | Refunded to original payment method only |
| Processing Time | 7-14 business days after approval |
| Bank Processing | Additional 5-10 business days depending on your bank |
| International Transfers | Up to 21 business days |
Special Circumstances
IAAI may consider exceptions to this policy on a case-by-case basis in the following situations:
Medical Emergencies
Contact IAAI with medical documentation from a licensed physician. Case-by-case review for rescheduling or partial refund.
Visa Denials
Provide official visa denial documentation within 7 days of denial. May qualify for full or partial refund minus admin fees.
Force Majeure
Must provide official documentation. Case-by-case review with the option of credit toward future courses.
Questions?
If you have any questions about our refund policy or need assistance, please contact us:
Email: [email protected]
Subject Line: Cancellation Request | Rescheduling Request | Refund Inquiry
Response Time: Within 48 hours.
You may also wish to review our Terms & Conditions and Privacy Policy for more information.